Sales and Customer Service: Customer Focus

Description

Course Overview

As a salesperson your focus should shift away from constantly selling and promoting the product features. Instead, you should focus on understanding the unique needs of the customer, and building a strong relationship with them. This module contains key tips and examples of customer focus in action.

This short standalone microlearning module will take around 7 minutes to complete, contains a multiple choice quiz and is designed for use on desktop, laptop, mobile and tablet.

Learning Objectives:

• Learn techniques to surface customer needs; Learn how to match customer needs and wants to products.

Audience

All

About Mind Channel

This course module forms part of the Mind Channel micro-learning library which is comprised of similarly short, bite-sized modules, all of which are fun and informative and unlike anything else on the market. The full resource covers everything from personal development to leadership to sales, project management and more. Mind Channel content can be licensed as a complete library and also by subject area, providing users with an eclectic resource for work-skills and personal effectiveness.

The full library is comprised of over 50 modules covering the following core subjects:

• Career Development
• Building Your Career Brand
• Excel
• Leadership
• Personal Development and Effectiveness
• Project Management
• Sales and Customer Service
• Mindfulness